DocMaster Terms of Service

Last updated: 8 October 2026

These Terms of Service (“Terms“) are an agreement between SIA DocMaster, registration No. 40203699978, VAT No. LV40203699978, Ceriņu iela 5, Lielvārde, LV-5070, Latvia (“DocMaster“, “we“, “us“) and the business that uses DocMaster (“Customer“, “you“).

The Data Processing Agreement forms part of these Terms. Our Privacy Policy explains how we handle personal data for which we are responsible ourselves.

1. Who may use DocMaster

1.1 Business use only. DocMaster is offered only to businesses, organisations and professionals acting in the course of their trade or profession. It is not offered to consumers.

1.2 Acceptance. The Customer accepts these Terms by placing an Order, in the portal or with us. The person who places the Order confirms that they are authorised to bind the Customer. Users who join the Customer’s Organisation agree, when they sign up, to follow these Terms.

2. Definitions

• Service: DocMaster’s Excel add-in, web portal, backend services and related documentation.
• Organisation: the Customer’s workspace in the Service, to which its users belong.
• Customer Data: files and documents you upload, their file names, the names of your jobs (including names the Service derives from the documents), and anything the Service produces from them.
• Output: the results the Service produces from Customer Data, such as extracted invoice data, tables and findings.
• Order: the plan, number of seats, price and billing period you choose in the portal, or agree with us in an offer, quote or invoice.
• User: a person you allow to use the Service under your Organisation.

3. Accounts and organisations

3.1 Your administrators invite Users, assign roles and manage seats. You are responsible for who you invite and for everything done under your Organisation.

3.2 Users must keep their sign-in credentials secure and must not share accounts. Tell us promptly at support@docmaster.ai if you believe an account has been compromised.

3.3 The number of Users may not exceed the number of seats in your Order.

4. The Service

4.1 We provide the Service according to your Order and its plan limits (for example, which features are included and how much can be processed).

4.2 We may change, improve or remove parts of the Service. We will not materially reduce the core functionality of a paid plan during a paid billing period.

4.3 The Service uses third-party providers, including AI models, to process documents. The providers we use to process Customer Data are listed on our Subprocessors page.

4.4 The add-in runs inside Microsoft Excel. Your use of Microsoft products is governed by your agreement with Microsoft.

5. AI output

5.1 Output is produced automatically, partly by AI models, and may be incomplete or wrong, for example a misread amount, date, name or number.

5.2 You are responsible for reviewing Output before relying on it, in particular before using it in accounting, tax, audit, legal or other decisions. The Service does not provide accounting, tax, audit or legal advice.

6. Your data

6.1 You own Customer Data and Output. You give us the right to host, copy, process and transmit Customer Data only as needed to provide, secure and support the Service for you.

6.2 We do not use Customer Data to train AI models, and we do not sell it.

6.3 We process personal data in Customer Data as your processor, under the Data Processing Agreement.

6.4 You confirm that you have the rights and the legal basis needed to upload Customer Data and to have us process it.

6.5 Retention. Customer Data is kept for as long as your subscription is active, so that you can return to earlier results, unless you ask us to delete it sooner. After your subscription ends, we delete it as described in section 11.

7. Acceptable use

You must not, and must not let others:

• use the Service in breach of law or to process data you have no right to process;
• upload malware or content designed to harm the Service or others;
• try to gain unauthorised access to the Service, other customers’ data, or our systems;
• probe, scan or load-test the Service without our written consent;
• reverse engineer the Service, except where the law allows it despite this restriction;
• resell or provide the Service to third parties, unless we agree to this in writing;
• use the Service to build a competing product.

8. Plans, fees and payment

8.1 Fees. Fees, seats, plan limits and the billing period are set out in your Order. Prices are in euros and exclude VAT and other taxes, which are added where applicable.

8.2 Payment by card. If you pay by card, the card is charged when a subscription starts, when it renews, and when you upgrade. Card payments are processed by Stripe; we never see or store the full card number.

8.3 Payment by bank transfer. If you pay by bank transfer, each invoice is due within 14 days of the invoice date.

8.4 Automatic renewal. Subscriptions renew automatically at the end of each billing period, unless cancelled before the renewal date.

8.5 Trials and free periods. A free trial started in the portal lasts for the period shown when you start it. Unless you cancel before the trial ends, it converts into a paid subscription and the card you provided is charged. A free period agreed with us in an Order ends on the date stated in the Order and does not turn into a paid subscription unless you place an Order for one.

8.6 Upgrades. An upgrade to a larger plan or more seats takes effect immediately and is charged pro rata for the rest of the current billing period.

8.7 Cancellation. Your administrator can cancel in the portal, or by writing to support@docmaster.ai. Cancellation takes effect at the end of the current billing period (or at the end of a trial). You keep access until then.

8.8 No refunds. Fees already paid are not refundable, including for unused time or unused seats, except where the law requires otherwise or your Order says so.

8.9 Late payment. If an invoice is unpaid 7 days after its due date, we may suspend access to the Service. If it is still unpaid 30 days after its due date, the subscription ends. Suspension does not stop fees from being due.

8.10 Price changes. We may change prices with at least 30 days’ notice by email. A new price applies from your next renewal after the notice period ends. If you do not agree to it, you can cancel before that renewal.

9. Support and availability

9.1 Support is provided by email at support@docmaster.ai. We aim to respond within two business days (Latvian working days).

9.2 We work to keep the Service available, but we do not guarantee uninterrupted availability and do not offer a service-level agreement or service credits. We may carry out maintenance and will try to do so at times of low use.

9.3 Onboarding and training. For every new subscription we provide onboarding and live training for your Users at no extra charge.

10. Suspension

We may suspend access, wholly or in part, where this is reasonably necessary: for late payment (section 8.9), for a serious breach of section 7, to prevent a security threat to the Service or other customers, or when required by law. Where possible we will tell you beforehand, and we will restore access once the reason no longer applies.

11. Term and termination

11.1 These Terms apply from when you first accept them until your last subscription ends and you stop using the Service.

11.2 Either party may terminate for material breach if the breach is not remedied within 30 days after written notice. We may terminate immediately if you seriously or repeatedly breach section 7.

11.3 When a subscription ends, access to the Service ends for your Organisation. Before then, you can retrieve Output through the Service. We delete Customer Data within 90 days after the subscription ends, or sooner if you ask us to. Deletion from backups follows within their normal rotation period.

11.4 Sections 5, 6, 8 (for fees already due), 11.3, 12, 13, 14, 15, 17 and 18 continue to apply after termination.

12. Intellectual property

12.1 We and our licensors own the Service, including its software, design and branding. You receive a non-exclusive, non-transferable right to use the Service during your subscription, under these Terms.

12.2 If you send us suggestions or feedback, we may use them without any obligation to you.

13. Confidentiality

Each party will keep confidential the other party’s non-public information received in connection with the Service, use it only for the purposes of these Terms, and protect it with at least reasonable care. This does not apply to information that is or becomes public through no fault of the receiving party, was already lawfully known to it, or must be disclosed by law.

14. Warranties

14.1 We will provide the Service with reasonable skill and care.

14.2 Apart from what these Terms state expressly, the Service is provided “as is”. To the extent the law allows, we give no other warranties, including warranties that the Service or Output will be error-free, uninterrupted or fit for a particular purpose.

15. Liability

15.1 Cap. Each party’s total liability arising out of or in connection with these Terms is limited to the fees paid and payable by the Customer for the Service in the 12 months before the event giving rise to the claim.

15.2 Excluded losses. Neither party is liable for indirect or consequential loss, or for loss of profits, revenue, business, goodwill or anticipated savings.

15.3 Exceptions. Sections 15.1 and 15.2 do not limit liability for intent or gross negligence, your obligation to pay fees, or any liability that cannot be limited under applicable law.

16. Changes to these Terms

16.1 We may change these Terms. For material changes we will give at least 30 days’ notice by email to your Organisation’s administrators. The changes apply from the date stated in the notice. If you do not agree, you can cancel before that date; continued use after that date means you accept the changes.

16.2 Changes that do not reduce your rights (for example clarifications or corrections) take effect when published, with an updated date at the top.

17. Governing law and disputes

These Terms are governed by the laws of the Republic of Latvia. The United Nations Convention on Contracts for the International Sale of Goods does not apply. Disputes will be resolved by the courts of the Republic of Latvia.

18. General

18.1 Order of precedence. If documents conflict, the Order prevails over these Terms, and the Data Processing Agreement prevails over these Terms in matters of personal data protection.

18.2 Entire agreement. These Terms, the Data Processing Agreement and your Order are the whole agreement between us about the Service.

18.3 Notices. We send notices to your administrators’ email addresses. You send notices to support@docmaster.ai.

18.4 Assignment. You may not transfer these Terms without our consent. We may transfer them to a successor of our business, with notice to you.

18.5 Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control.

18.6 Severability. If a provision is found invalid, the rest of these Terms remains in force.

Contact

SIA DocMaster · Ceriņu iela 5, Lielvārde, LV-5070, Latvia · support@docmaster.ai