DocMaster Terms of Service

Effective date: 17 February 2026
Provider: SIA DocMaster , reg. no. 40203699978, address: Ceriņu street  5, Lielvārde, Ogres nov., LV-5070 (“DocMaster”, “we”, “us”, “our”)
Contact: janis @ docmaster .ai

1. Agreement and B2B Scope

1.1 Binding agreement. These Terms of Service (“Terms”) govern access to and use of DocMaster’s software, services, add-ins, APIs, and related documentation (the “Service”).

1.2 B2B only. The Service is offered exclusively to businesses and professionals acting in the course of trade, business, craft, or profession. Consumers are not permitted to use the Service. If you are a consumer, do not use the Service.

1.3 Authority. If you use the Service on behalf of an entity, you represent you have authority to bind that entity. “You” means the entity.

2. Definitions

·         “Account” means an account registered to access the Service.

·         “Customer Data” means all data, files, documents, and content submitted to the Service, including personal data contained within, plus any generated outputs derived from that submission.

·         “Output” means the structured extraction results, summaries, fields, classifications, or other results produced by the Service from Customer Data.

·         “Order” means any purchase flow, order form, quote, invoice, or online subscription selection describing fees and plan limits.

·         “Subprocessor” means a third party engaged by DocMaster to process Customer Data to provide the Service.

3. Account, Access, and Security

3.1 Account security. You are responsible for maintaining confidentiality of credentials and for all activity under your Account.

3.2 Access control. You must ensure only authorized users access the Service and that your users comply with these Terms.

3.3 Security cooperation. You will promptly notify us of any suspected unauthorized access or security incident involving your Account.

3.4 Incident Notification. In the event of a confirmed personal data breach affecting Customer Data within DocMaster systems, DocMaster will notify you without undue delay and, where feasible, within 72 hours of becoming aware of the breach.

4. License and Use Restrictions

4.1 License grant. Subject to these Terms and timely payment of Fees, DocMaster grants you a limited, non-exclusive, non-transferable, revocable license to use the Service for your internal business purposes during the subscription term.

4.2 Prohibited activities. You must not:

·         reverse engineer, decompile, disassemble, or attempt to discover source code, models, prompts, or underlying algorithms (except to the limited extent such restriction is prohibited by mandatory law)

·         bypass plan limits, security controls, authentication, or access restrictions

·         interfere with, disrupt, or overload the Service

·         upload malware or use the Service to facilitate illegal activity

·         process data you do not have the legal right to process (including missing lawful basis, confidentiality duties, or contractual rights)

4.3 Benchmarking. You must not publish benchmarks, performance tests, or comparative reviews of the Service without our prior written consent.

5. Service Functionality and Output Reliability

5.1 Tool, not a professional substitute. The Service is a productivity and automation tool. It is not an audit opinion, accounting advice, legal advice, tax advice, or compliance certification.

5.2 Output may be inaccurate. Output may be incomplete, inaccurate, inconsistent, or misleading due to document quality, formatting issues, OCR limitations, model constraints, or inherent limitations of automated AI systems. Output is generated automatically and may contain errors.

5.3 Customer verification duty (professional reliance clause). You are solely responsible for:

·         reviewing and validating Output before relying on it

·         applying professional judgment and performing appropriate checks

·         ensuring Output is suitable for your use case, including audit and regulatory contexts

You agree you will not treat Output as definitive or rely on it as a substitute for professional procedures.

5.4 Professional Assistance and Automation Nature of the Service

The Service is designed as an automation and productivity support tool intended to assist qualified professionals in document review, extraction, and structuring tasks.

The Service:

·         operates through automated processing and AI-based extraction methods

·         may produce incomplete, inaccurate, or inconsistent results

·         does not perform independent verification, analytical reasoning, or professional judgment

·         does not replace statutory audit procedures, review procedures, or other regulated professional work

You acknowledge and agree that:

·         the Service functions as an assistant tool and not as a decision-maker

·         all Output must be independently reviewed by a qualified professional before being relied upon

·         responsibility for audit conclusions, professional opinions, regulatory compliance, and final deliverables remains solely with you

Use of the Service does not shift or transfer professional responsibility from you to DocMaster.

6. Fees, Billing, Taxes, and Payment

6.1 Fees. You will pay Fees as stated in the applicable Order. Plan limits (usage, seats, tokens, or similar) are enforced. If usage limits are reached, access to affected functionality may be temporarily restricted until the next billing period or plan upgrade. DocMaster does not charge automatic overage fees unless explicitly agreed in the applicable Order.

6.2 Taxes. Fees exclude all taxes, duties, and levies, except where required by law. You are responsible for applicable taxes.

6.3 Late payment. We may suspend access for overdue amounts after reasonable notice. You remain responsible for Fees during suspension.

6.4 No refunds (B2B). Fees are non-refundable except where:

·         required by mandatory law, or

·         explicitly stated in the applicable Order.

7. Intellectual Property

7.1 Our IP. DocMaster and its licensors retain all rights, title, and interest in and to the Service, including software, interfaces, branding, and all underlying technology.

7.2 Your data. You retain all rights in Customer Data. You grant DocMaster a limited right to temporarily process and transmit Customer Data solely to provide the Service. DocMaster does not store or retain Customer Data or Output after the processing session is complete. Customer Data is processed in-memory or in transient system buffers solely for the duration technically necessary to complete the request and is not written to persistent storage.

7.3 Feedback. If you provide feedback, you grant DocMaster a perpetual, worldwide, royalty-free right to use it without restriction.

8. Confidentiality

8.1 Confidential information. Each party may receive non-public information that is marked or reasonably understood to be confidential (“Confidential Information”).

8.2 Protection. The receiving party will protect Confidential Information with reasonable care and use it only for purposes of performing under these Terms.

8.3 Exclusions. Confidential Information does not include information that is public, independently developed, rightfully received from a third party, or required to be disclosed by law (with notice where permitted).

9. Data Protection and Privacy

9.1 Roles. For personal data included in Customer Data, you are the controller and DocMaster is the processor, unless otherwise agreed in writing. You acknowledge that DocMaster does not determine the purposes or means of processing Customer Data and acts solely on your documented instructions.

9.2 DPA. The Data Processing Addendum in Schedule 1 applies and is incorporated into these Terms.

9.3 Privacy policy. Our handling of personal data not processed on your behalf (e.g., account/admin data) is described in our Privacy Policy: https://docmaster.ai/privacy-policy-2/

10. Subprocessors

10.1 Authorization. You authorize DocMaster to use Subprocessors to provide the Service. All Subprocessors are contractually bound to process Customer Data exclusively within the European Union and not to use such data for model training or independent purposes.

10.2 List. Current Subprocessors are listed in Schedule 2.

10.3 Changes. We may update Subprocessors. If a change is material, we will provide notice via the Service UI, email, or a public page update. If you reasonably object to a new Subprocessor on data-protection grounds, you must notify us within 10 business days of notice. We will work in good faith to address the objection, including providing an alternative where commercially reasonable. If we cannot reasonably address it, either party may terminate the affected Order and we will refund prepaid unused Fees for the remaining period of that Order only.

11. Suspension and Termination

11.1 By you. You may stop using the Service at any time. Termination takes effect at the end of the paid period unless the Order states otherwise.

11.2 By us. We may suspend or terminate access if:

·         you materially breach these Terms and fail to cure within a reasonable period after notice

·         your use poses a security, legal, or operational risk

·         required by law or a regulator

·         Fees are overdue

11.3 Effect. Upon termination, your right to use the Service ends. Sections intended to survive survive, including confidentiality, IP, liability limits, and dispute terms.

12. Warranties

12.1 Performance warranty (limited). DocMaster warrants it will provide the Service with reasonable care and skill consistent with generally accepted SaaS practices.

12.2 Remedy. Your sole remedy for breach of this warranty is that we use reasonable efforts to correct the non-conformity.

12.3 Exclusions. No warranty applies to issues caused by:

·         your misuse, unauthorized modification, or third-party systems under your control

·         outages or changes in third-party platforms you rely on (including Microsoft Office environments)

·         poor-quality, corrupt, or unreadable input documents

13. Disclaimers

Except as expressly stated in Section 12, the Service is provided “as is” and “as available.” To the maximum extent permitted by law, DocMaster disclaims all other warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

DocMaster does not warrant that Output will be accurate, complete, or suitable for any specific purpose, including audit, tax, legal, or regulatory use.

The Service is not designed for use in high-risk environments where automated errors could result in material financial, legal, or regulatory harm without independent professional verification.

14. DocMaster Responsibility (Explicit)

DocMaster accepts responsibility for:
14.1 Operating the Service with reasonable care and skill (Section 12.1).
14.2 Maintaining reasonable security measures appropriate for a SaaS service, including access controls and encrypted transmission where applicable.
14.3 Processing Customer Data only on your documented instructions as set out in these Terms and Schedule 1, and only to provide and secure the Service.
14.4 Managing and contractually binding Subprocessors to protect Customer Data consistent with Schedule 1.

DocMaster does not accept responsibility for:

·         your decisions, actions, conclusions, or professional judgments based on Output

·         any failure to verify Output (Section 5.3)

·         the legality of Customer Data you upload or your lawful basis to process it

14.5 Data Deletion. DocMaster operates as a pass-through service. We do not persist Customer Data or Output on our servers or within our Subprocessors’ environments beyond the immediate duration of the technical processing request.

15. Limitation of Liability (Hardened)

15.1 Excluded damages. To the maximum extent permitted by law, DocMaster is not liable for any:

·         indirect, incidental, special, consequential, exemplary, or punitive damages

·         loss of profits, revenue, goodwill, business opportunities, or business interruption

·         loss, corruption, or unavailability of data (except to the extent caused by DocMaster’s failure to apply reasonable security measures)

·         regulatory penalties, fines, tax liabilities, audit penalties, or third-party claims arising from your use of Output or your professional work product

15.2 Liability cap. To the maximum extent permitted by law, DocMaster’s total aggregate liability arising out of or related to the Service or these Terms will not exceed the Fees paid by you to DocMaster for the Service in the 12 months immediately preceding the event giving rise to the claim.

15.3 Plan tier cap for free/trial. If you use a free plan, trial, proof-of-concept, or evaluation use, DocMaster’s total liability is capped at €100 (or the minimum amount permitted by law, whichever is lower).

15.4 Non-excludable liability. Nothing in these Terms excludes liability that cannot be excluded under applicable law (for example, intentional misconduct where exclusion is prohibited).

16. Indemnification

16.1 By you. You will defend and indemnify DocMaster from any third-party claims arising out of:

·         Customer Data (including allegations you lacked rights/consent or breached confidentiality)

·         your use of the Service in violation of these Terms or applicable law

·         your distribution or reliance on Output in professional deliverables

16.2 By DocMaster (IP). DocMaster will defend and indemnify you against third-party claims that the Service infringes third-party intellectual property rights, and pay resulting settlements or final judgments, provided you:

·         promptly notify us

·         allow DocMaster to control the defense and settlement

·         cooperate reasonably

DocMaster has no obligation for claims caused by your modifications, combinations with non-DocMaster services, or use outside intended scope.

17. Dispute Resolution and Governing Law

17.1 Governing law. These Terms are governed by the laws of Latvia, excluding conflict-of-law rules.

17.2 Venue. Exclusive jurisdiction and venue for disputes will be the courts of Latvia, and each party submits to such jurisdiction.

18. Changes to Terms

We may update these Terms. If changes are material, we will provide reasonable notice. Continued use after the effective date constitutes acceptance of the updated Terms.

19. Miscellaneous

19.1 Assignment. You may not assign these Terms without our prior written consent. We may assign to an affiliate or successor in connection with a merger, acquisition, or sale of assets.

19.2 Force majeure. Neither party is liable for failures caused by events beyond reasonable control.

19.3 Severability. If any provision is unenforceable, the rest remains in effect.

19.4 Entire agreement. These Terms, the Order, and Schedules form the entire agreement regarding the Service.

Schedule 1: Data Processing Addendum (DPA)

A. Scope and Instructions

A.1 DocMaster will process personal data in Customer Data only on documented instructions from you, including as necessary to provide the Service under these Terms.

A.2 Subject matter and duration: processing of Customer Data occurs only during active API calls or processing sessions initiated by you. No ongoing storage or retention occurs after completion of the processing session.
A.3 Nature and purpose: document ingestion, extraction, structuring, and transformation through automated processing. No persistent storage of Customer Data is performed by DocMaster as part of the standard Service configuration.
A.4 Categories of data subjects: your employees, contractors, customers, vendors, and other individuals whose data appears in Customer Data.
A.5 Types of personal data: identifiers, contact details, financial and transactional information, employment-related information, and other data you submit.

B. DocMaster Obligations

B.1 Confidentiality. Persons authorized to process personal data are bound by confidentiality.
B.2 Security. DocMaster will implement appropriate technical and organizational measures to protect personal data against unauthorized or unlawful processing and against accidental loss, destruction, or damage.
B.3 Subprocessors. DocMaster will impose data protection obligations on Subprocessors no less protective than this DPA.
B.4 Assistance. DocMaster will provide reasonable assistance for:

·         data subject requests (access, deletion, etc.) to the extent Customer Data is within DocMaster systems

·         security incident information necessary for your regulatory obligations

·         DPIAs and consultations where required, limited to information DocMaster can reasonably provide
B.5 Breach notification. DocMaster will notify you without undue delay after becoming aware of a personal data breach affecting Customer Data in DocMaster systems and will provide available relevant details.

C. Customer Obligations

C.1 You confirm you have lawful basis and authority to provide Customer Data to DocMaster and instruct processing.
C.2 You are responsible for responding to data subject requests, with DocMaster providing reasonable assistance as in B.4.

D. Deletion / Return

D.1 Upon termination of the Order DocMaster processes data in real-time. Customer Data is processed transiently and is not persisted. Upon completion of each API call/session, transient data is automatically discarded and not retained in backups or logs. No manual return or deletion request is necessary as no data is persisted.

E. Audits

E.1 Upon reasonable request, DocMaster will provide information necessary to demonstrate compliance with this DPA. On-site audits are permitted only where mandated by law or a regulator, must provide at least 30 days’ notice, and otherwise only by mutual agreement, with reasonable confidentiality and security controls, and at your cost.

Schedule 2: Subprocessors

• Microsoft Azure
Purpose: Hosting and infrastructure services for the Service
Region: EU region(s) (e.g., North Europe)
Further information:
https://azure.microsoft.com/en-us/explore/trusted-cloud/privacy

• Google Vertex AI
Purpose: AI processing and document extraction services. Configured with Zero Data Retention/Logging Opt-out.
Region: EU-only processing configuration
Further information:
https://docs.cloud.google.com/gemini/enterprise/docs/locations
https://docs.cloud.google.com/gemini/docs/discover/data-governance